Tech Customer Support

Lisa Luo
2025 Peachtree Rd., NE, Apt #617 Atlanta, GA30309
Tel: 770-330-5085

Email: lisa27037@gmail.com
Web: http://yp-link.blogspot.com/

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OBJECTIVE: Searching for  Tech Customer Sup Spec I position based on working experience and education. ============================================================

EDUCATION:

Bachelor, Computer Information System, University of SouthCarolina

WORKING EXPERIENCE:
Tech business Assistant, CellularDepot Inc.

01/2013 – 03/2013
* Calling customers for business purpose
* Filing/calculate invoice account receivable/payable
* Settingup/assembly cellphone parts

* Update business website

* Other business assistant
Environment: i-phone repair/sales 
Activity: Tech Business Assistant 

Front Desk Receptionist, Adult Education/Dekalb Technical College

01/2011 - 12/2011
* Register ESL/High School GED classes to incoming students
* Give handouts to students

* Answering upcoming phone calls
* Maintain computer and other equipment
Environment: Adult Education
Activity: Front Desk/Receptionist  

 Inventory Associate, Gwinnett County School System  

01/2012 - 12/2012
* Check/label school system books/suppliers barcode
* Scan each school suppliers barcode
* Count total quantity according to scan machine
* Save scan data to the count machine
Environment: School System
Activity: Inventory Associate 

Graphic Design Assistant, Global Asian Media Inc. 

01/2010 - 12/2010
* Check Asian YellowPage phone book each page
* Mark error on each page, correct error using InDesign software
* Check new incoming company YellowPage order, enter new page information into online database
* Create/design new logo/text/image etc for yellowpage
* Enter new design to YellowPage design software IndDesign/Online Database
Environment: Graphic Design Assistant 
Activity: MS Office, Adobe InDesign/PhotoShop/Illustrate 

 Data Network/AccountExecutive, Bellsouth Universal Telecomm Inc. 

01/2008 - 12/2008
* Bellsouth voice product(local/long distance/DSL) sales over phone
* Enter sales information into the bellsouth online account
* Download yearly phone book data to the access database
* Update database according to bellsouth requirement
* Download data to the dialer network
Environment:Bellsouth Voice Product Sales 
Activity: Data Network/Account Executive 

 Information/Safety Desk, Georgia World Congress Center/ADF Security 

03/2006 - 12/2007
 * Log incoming convention company attendants and customers
 * Provide show booth direction to incoming company and customers
 * Check/watch company merchandise, make sure they’re safety
 * Use radio to communicate with others
Environment: High Tech Show 
Activity: Information/Safety Desk 

TPV Data/Online Account Data associate, American Phone Service Inc. 

01/2005 - 12/2005
* Verify telemarketing TPV data
* Confirm account receivable online via U-Command
* Hosting upcoming customer call, add new account online
* Collect overdue account
Environment: Telecommunication 
Activity: Data Processing